Welcome to Parallel!
Parallel uses an online video platform and suite of tools to deliver remote services. As a Parallel session facilitator, you will generally support students by:
1. Communicating with Parallel provider(s) about student sessions and scheduling
2. Supporting students with logging in to access Parallel services
3. Supporting students during their sessions as needed
The level and exact nature of facilitator support will depend upon various student-centered factors - the Parallel team is here to support you at every step of the way!
If you haven't yet set up your Parallel account, please visit the guide that walks you through this process before proceeding. If you run into any issues with setting up or accessing Parallel, please reach out to support@parallellearning.com for assistance.
| 💡Note: The Parallel team recommends using the Google Chrome web browser to access Parallel. Additionally, if you aren't receiving email notifications related to Parallel sessions, please check your spam and/or junk folder. |
Accessing Sessions Using the Parallel Daily Session Summary
On days you have sessions scheduled, you will receive Daily Session Summary emails from the Parallel team. These emails contain direct links and session codes for all sessions scheduled each day.
1. Click on the session link provided next to Join Link to access each session.
2. If prompted, always make sure to click allow when Parallel requests to use your cameras and microphones.
| 💡Note: If you are using session codes to support students with logging into sessions, have students bookmark https://telehealth.parallellearning.com/join on their own devices and send them the code for their daily session(s) provided in the Daily Session Summary email. |
Email Notifications for Session Changes
You will receive email notifications whenever an session is canceled or updated.
Session Canceled Email Notification
When a session is canceled, you will receive an email from Parallel Learning with the subject Parallel Appointment Canceled.
Session Updated Email Notification
When a session is changed (i.e., rescheduled), you will receive an email from Parallel Learning with the subject Parallel Appointment Updated. This email contains information related to the changes made to the session, including the new time the session is scheduled for.