Signing Into Parallel  

1. Parallel services can be accessed at app.parallellearning.com

2. To log in, enter your email and the password you set during the account setup process and click Sign In. For easier access in the future, bookmark this page!

3. If you've forgotten your password or need to set a new one, click Reset Password.

Accessing the Session Calendar

Upon clicking Sign In, you will be brought to your calendar of sessions - there are multiple settings you can change to customize the way the calendar displays.

1. To change the sizes displayed on your calendar, click the Zoom Out and Zoom In buttons.

2. To change between a daily view of the calendar and a weekly view, click on the dropdown menu that displays Day or Week and make the desired selection.

3. To change the timezone the calendar is displayed in, click the timezone display beside the date of the week and select the appropriate timezone.

1. Once your calendar is configured to your liking, any session already scheduled will be displayed. Click on any session to:

- View the full names of any students scheduled to attend a session

- Confirm the status or reason of cancelation of a session

- Join a session or copy a session link

2. Parallel providers classify sessions using different statuses that are marked and color-coded on the calendar.

- Sessions that occur as expected are marked Occurred and appear green on the calendar - You can click on Occurred sessions to view the timeframe of attendance for each student

- Canceled sessions appear gray on the calendar - You can click on a canceled session to confirm the reason for cancelation

- No-Show sessions are marked No-Show and appear red on the calendar

- Sessions that do not have a status and appear blue on the calendar are either upcoming or have not yet been marked by the provider

3. To join a session, click on the upcoming session you wish to join on behalf of a student on the session calendar and click Join Session.

Note: It’s important to allow your web browser to access the camera and microphone on each device used to access Parallel. Please select allow any time Parallel requests access to the camera and microphone. 

4. After clicking Join Session, you will be brought to a Telehealth page. On this page, you should see a live camera feed. If you see a black square or an error message, double check to make sure nothing is obstructing your camera and follow any troubleshooting instructions on your screen. You can confirm the date and time of the session on this screen to make sure you're in the right place at the right time. To proceed to the waiting room, select the student you are joining on behalf of under Select your student account.

5. The session will take a moment to load before you enter into the waiting room. It may take some time for the provider to let you into the session depending on when you join.